Quality Assurance

Our practice aims to provide dental care of a consistent quality for all patients; we strive to meet the high standards expected in any clinical setting. We expect all members of our dental team to work to these standards to help us achieve our aim of providing a quality service. Our management systems define each practice member’s responsibilities when looking after you.

 

The policies, systems and processes in place in our practice, reflect our professional and legal responsibilities and follow recognised standards of good practice.

 

At West Street Dental Practice, we aim to achieve the best results for our patients through clear policies and systems and appropriately trained and competent team members. We evaluate our practice on a regular basis through audit, peer review and patient feedback and monitor the effectiveness of our quality assurance procedures.

 

We work with external agencies, including the British Dental Association, the primary care organisation NHS England, the Hertfordshire and South Midlands area team.

 

West Street Dental Practice Quality Statement

 

  • We aim to provide dental care of consistently good quality for all patients
  • We only provide care that meets your needs and wishes
  • We aim to make your treatment as comfortable and convenient as possible
  • We look after your general health and safety while receiving dental care
  • We follow current guidelines on infection control
  • We check for mouth cancer and tell you what we find
  • We take part in continuing professional development to keep our skills and knowledge up-to-date
  • We train all staff in practice-wide work systems and review training plans once a year
  • We welcome feedback and deal promptly with any complaints
  • Every member of the practice is aware of the need to work safely under General Dental Council guidelines